Privacy Policy

1. Information We Collect

Information you give us directly

When you call, book online, or submit a form, we may collect:

• Your name, home address, and service address
• Phone number and email address
• Details about your garage door issue or service request
• Payment information — processed securely through our payment processor; we do not store full card numbers

Information collected automatically

When you visit our website, our hosting provider may collect standard technical data including:

• IP address and browser type
• Pages visited and time spent on each page
• Referring website or search query that brought you to our site
• Device type and operating system

This data is used only to understand how visitors use our website and to improve our content. It is not sold or shared with third parties for marketing.

Cookies

Our website may use basic cookies to remember your preferences and measure traffic. We do not use advertising cookies or cross-site tracking. You can disable cookies in your browser settings without affecting your ability to use the site.

2. How We Use Your Information

We use the information we collect only for the following purposes:

• To schedule, dispatch, and complete your garage door service
• To contact you about your appointment, provide updates, or follow up after service
• To send you a written quote before any work begins
• To process payment for completed work
• To respond to questions, complaints, or warranty claims
• To improve our website and understand how customers find us

We do not use your information for automated profiling, targeted advertising, or any purpose unrelated to your garage door service.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it in limited circumstances:

Service partners

All work is performed by in-house technicians employed directly by A1 Local Garage Door. We do not use subcontractors. Your address and job details are shared only with the technician assigned to your call.

Payment processing

Payments are processed through a PCI-compliant third-party processor. We pass them only the information required to complete your transaction. We do not store your full card number.

Legal obligations

We may disclose your information if required by law, court order, or to protect the safety of our customers, employees, or the public.

4. How Long We Keep Your Information

We keep your service records, contact details, and job history for up to 3 years. This allows us to honor warranty claims and look up past service history if you call again. After that period, records are deleted or anonymized unless we are required by law to keep them longer.

5. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, including:

• Secure HTTPS connections on our website
• Limited internal access — only staff who need your information to complete your job can see it
• PCI-compliant payment processing — your card data is never stored on our systems

No system is completely secure. If you believe your information has been compromised, please contact us immediately at (702) 937-2911.

6. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct any inaccurate information
• Ask us to delete your information, subject to any legal retention requirements
• Opt out of any marketing communications at any time

To exercise any of these rights, contact us using the details in Section 9. We will respond within 30 days.

7. Children’s Privacy

Our services are intended for homeowners and adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe we have collected information from a minor, please contact us and we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website with a new ‘Last updated’ date at the top. If the changes are significant, we will make reasonable efforts to notify you directly.

Continued use of our services after changes are posted means you accept the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

A1 Local Garage Door

3685 Starship Ln, Las Vegas, NV 89147

Phone: (702) 937-2911

Website: a1localgaragedoor.com

Hours: 24/7 live answering